Refund Policy

Last updated: April 7, 2026
1. General Policy
Because fractional operations and Chief of Staff services involve dedicated time, expertise, and strategic partnership, all payments made for consulting services are non‑refundable. This includes monthly retainers, project fees, and deposits.
Once work has begun or time has been reserved on the calendar, those hours are considered delivered or allocated.

2. Cancellations & Rescheduling
If you need to cancel or reschedule a meeting, please provide at least 24 hours’ notice. Missed or late‑canceled meetings may not be rescheduled or refunded.
If you need to pause or end an engagement early, please refer to the terms outlined in your signed service agreement.

3. Service Dissatisfaction
If you are dissatisfied with the service for any reason, please reach out directly. I am committed to addressing concerns, clarifying expectations, and adjusting the engagement where possible — but refunds are not provided.

4. Deposits
Any deposits paid to secure a start date or reserve time on the calendar are non‑refundable, as they represent a commitment of availability and resources.

5. Exceptions
Refunds may be considered only in rare circumstances where services cannot be delivered due to an issue on my end. Any such exceptions are made at my sole discretion.

6. Contact
If you have questions about this Refund Policy, contact:
Xica Wiltgen / Xica
xicawiltgen@gmail.com
Murrieta, CA